Once scores are added, it’s too late to delete the enrollment or class. Here is what you need to do, click on the name of the student and then enter a note in the student’s record (in the student comments section) that you would like us to delete this record because it was just a test or duplicate or mistake, etc. and then once we receive it we can delete it on our end.
Then enter the certificate number and then click submit to IPC
To see if you have the ability to delete a student from a class:
- Log into certification.ipcedge.org
- Click on View/Edit Classes to find your class
- Open the class details page by clicking on the Course
- Scroll down to the list of enrolled students
- Look to the last column on the right, and if there is the word 'delete' you can delete the student
- Click on 'delete' and verify you want to delete the enrollment
- Exam Credits will be returned to the same invoice as long as they haven't expired
If you cannot delete from your account, enter a help desk ticket and provide the Class ID, Student name, and Email Address. Let us know the reason for the deletion, and the help desk will assist.